Shipping Policy

1. Order Processing

All orders are subject to product availability and successful payment verification.

While we strive to maintain accurate inventory on our website, occasional stock discrepancies may occur. If an item you ordered becomes unavailable after your purchase, we will promptly notify you and offer one of the following options:

• Wait until the product is restocked.
• Replace the unavailable item with another product (where applicable).
• Receive a full refund for the unavailable item.

Orders are generally processed within 1–2 business days, excluding Sundays and public holidays.

2. Shipping Charges

Shipping charges, if applicable, are calculated during checkout based on delivery location, order value, package weight and dimensions, and promotional offers (if any).

The shipping amount displayed during checkout will be the final shipping charge payable by the customer. From time to time, Taws & Timber may offer free shipping on eligible orders as part of promotional campaigns.

3. Delivery Time

Domestic Shipping (India)
Most orders within India are delivered within 2–7 business days after dispatch, depending on the destination and courier service. Deliveries to remote or rural locations may require additional transit time.

International Shipping
If international shipping is available, estimated delivery times generally range between 7–21 business days, depending on the destination country, customs clearance, and courier services. Customers are responsible for ensuring that imported products comply with local regulations.

4. Order Dispatch

Orders confirmed before our daily processing cut-off may be dispatched on the same business day, while orders received afterward will typically be shipped on the next working day. Our fulfillment operations run Monday through Saturday, excluding national and regional holidays.

5. Change of Delivery Address

If you need to update your shipping address, please contact our customer support as soon as possible. Address changes can only be accommodated before the order has been dispatched. Once an order has been shipped, we may not be able to modify the delivery address.

6. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation via email, SMS, or WhatsApp (where applicable) containing courier partner details, your tracking number, a shipment tracking link, and the estimated delivery date.

7. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including weather conditions, public holidays, high shipping volumes, courier network disruptions, natural disasters, or government restrictions.

8. Damaged Shipments

If your package appears visibly damaged upon delivery, we recommend inspecting the parcel before accepting it, taking photographs of the package and product, informing the courier immediately if possible, and contacting our customer support within 48 hours of delivery. We will investigate the issue and, where applicable, arrange a replacement or refund.

9. Lost Shipments

If your shipment is confirmed lost during transit by our logistics partner, we will initiate an investigation. Upon confirmation from the courier, we will provide either a replacement product (subject to availability) or a full refund to the original payment method.

10. Out-of-Stock Products

In the unlikely event that a product becomes unavailable after your order is placed, we will inform you promptly. Available items may be shipped separately, and the unavailable item will be refunded or replaced based on your preference.

11. Taxes

All product prices displayed on our website are inclusive of applicable taxes unless otherwise stated. Any additional taxes or duties applicable to international shipments (where offered) will be communicated during checkout or as required by the destination country's regulations.

12. Order Cancellation

Orders may be cancelled before they are dispatched by contacting our customer support team. Once an order has been shipped, cancellation may not be possible. In such cases, customers may refer to our Return & Refund Policy after receiving the product.

13. Returns Related to Shipping

If a shipment is returned to us because of an incorrect delivery address provided by the customer, multiple unsuccessful delivery attempts, or refusal to accept delivery, additional shipping charges may apply for re-dispatching the order.

14. Shipping Insurance

All shipments are handled by trusted logistics partners. Where shipping insurance is applicable through the courier, claims for lost or damaged shipments will be processed after the courier completes its investigation. Approved claims may result in a replacement product or refund, depending on the circumstances and product availability.

15. Customer Support

For any questions regarding shipping, delivery, tracking, cancellations, or logistics, please contact our customer support team:

Taws & Timber
Email: support@tawsandtimber.com
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)